Emails from La Récup' will almost entirely be 'transactional' emails, i.e. related to your activities on this site.

For example, to confirm that you have posted an ad, to let you know that you have a reply to your ad, or to remind you if your ad is about to expire, and so on. Sometimes, particularly because these emails are automatically generated, some of them may be filtered into your spam folder by your email system. 

How to prevent this from happening depends on your email provider. Sometimes all you need to do is add our email address to your contacts. But to be sure, you need to add our email address ([email protected]) to what is called a "whitelist": email addresses that you trust and from which emails should go to your inbox and not to spam. 

For full instructions, click on Gmail or Hotmail/Outlook. For other email services, please click here


If you use Gmail, this is what you should do :

  1. Sign in to Gmail at
  2. Click on the gear icon at the top right (settings):

  3. Select "See all settings": 

  4. Click on the "Filters and blocked addresses" tab and then on "Create a new filter":

  5. In the pop-up window, enter the email address you want to be whitelisted in the "From" field. If you want an entire domain to be whitelisted, you can simply enter the domain (i.e. "") and then click on "Create filter":  

  6. Check the "Never send it to Spam" box. Click on "Create filter" 

  7. Click on the Gmail logo at the top left to return to your inbox 

Hotmail and Outlook

If you use Hotmail or Outlook, this is what you should do :

  1. Log in to Hotmail or Outlook at

  2. Click on the gear icon at the top right (settings):

  3. At the bottom, click on "View all Outlook settings":

  4. Click on the "Email" tab and "Junk email":

  5. In the 'Approved senders and domains' section, click "Add":

  6. Enter the domain '':

  7. At the bottom, click on "Save":

Other Email Providers

For other email providers, Google "how to whitelist xxxxx emails", where xxxxx is the name of your email service. Or, if you need help, feel free to contact us.

If you have a Bluewin email address, the information we have indicates that it is not possible to add email addresses or email domains to a whitelist. Therefore, our advice is to add [email protected] to your contacts and, if any of our emails end up in your spam folder, mark them as not spam.